Systematic service engineering in contract logistics

Systematic service engineering in contract logistics

DB Schenker regularly is given the opportunity to submit an offer for tendered logistical services or improvement of existing solutions of potential or current customers, respectively. At present, the realized logistics concepts are characterized by the individual employee’s mark. This is a result of the mostly short tender deadlines in combination with the many different design options in the field of contract logistics. No structured and standardized decision support or modularly constructed system exist, which supports the creation of tender documents.

A potential solution, which is pursued in this research project, is the usage of simulation software, to systematically consider the effects of the numerous solution options under uncertain conditions (e.g. fluctuations in the level of demand, temporal distribution of demand) on the logistic costs and performance in one of the first planning phases of the tender. As a basis, the underlying operational processes have to be identified and transformed into the planning process of the solution designers. The subsequent process calculation (e.g. with accounting of process cost and contribution margin) serves to identify the respectively advantageous variation of order picking.

The project is supposed to initially reappraise this topic for a chosen part of order picking and show exemplary how such decision support can be designed and purposefully used, with the support of simulation software. Thereby, modelling of the decision process in the simulation software as well as consideration of relevant parameter configurations will be described for the tender and the improvement process.

Key data:

Running time: December 2017 till November 2018

Project Partner: Deutsch Bahn AG; Schenker Deutschland AG; Fachgebiet Multimodalität und Logistiktechnologien, Technische Universität Darmstadt